Post Script

If you have followed this case, you will know that I agreed to withdraw negative feedback for a full refund and uGoole's agreement that they would pay in advance for any return postage.

They did provide the refund, probably due to the fact that it was going to happen anyway. I had paid with an Australian credit card and I understand that they would have issues with what they call a 'chargeback' to Paypal. Of course, Paypal hold uGoole's ill-gotten gains.

I thought it had been a bit too easy and of course, the scammer wasn't finished with me. He had the audacity to issue an Unpaid Item dispute against me. For those of you that will go through the same process, here is the resulting correspondence (from the bottom up)

Me 20-Dec-06 at 16:16:54 AEDST 

I demanded a full refund in light of this vendor's fraud: providing MP4 players with hacked flash
memory (really less than 1GB). The vendor agreed in writing to pay in advance for the return of the
goods. I agreed to this on the condition that the return is by trackable method (signature required).
I am awaiting confirmation as to whether the vendor wants the goods returned on this basis.

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ugoole   20-Dec-06 at 14:55:18 AEDST 

Hi,
Please dont worry !
we can solve it with agreement .
Thank you

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Me 20-Dec-06 at 12:03:57 AEDST 

PAYPAL DETAILS: 7 Nov. 2006 Payment To Digital Era Tech. Co. LTD.  Refunded  Details  -$82.00 USD 
Refund (ID No.10B658270S653193K)
In reference to:7AD36483C3956994P
For the complete truth, go to
http://www.procopy.com.au/ugoogle-mp4/

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Me  19-Dec-06 at 00:49:20 AEDST 

You credited the whole amount, after it was paid, remember? Because you scam people, or had you forgotten?

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eBay   18-Dec-06 at 23:47:40 AEDST 

An Unpaid Item dispute has been opened for the following item: 4GB FREE SHIPPING MP4 MP3 REC USB2.0 FM player 4Go R14 (#160048702315)
Reason given for Unpaid Item: The buyer has not paid for the item.
Buyer actions reported by seller: The buyer has not responded.

Ugoogle scam - message board

Got the same problem? Leave details of your experience here. All details will be passed to eBay and Paypal.

UPDATE: Here's the 'standard' dispute resolution email from ugoogle. Note that they discourage tracking for any returned parcel. Is this perhaps so they can dispute receipt of the returned article?

"there should be something wrong with the memory. If you are sure that it is really wrong, please send it back to us for checking and leave a note (your name/item number /the matter) to tell us the details.The return address: J Zhang 28-38#, Hongli Youju Shenzhen, Guangdong 518028 China Please don't send it by any express like UPS, FEDEX or DHL ect, please send it by your national post office.We appreciate your understanding. if you can keep the item, we can give you a partial refund of 25AUD. please tell us about your decision. thanks"

Here's my response:

"You are completely aware of the 'problem'. The MP4 players are not as advertised, contain worm viruses, pirated music and you are scamming innocent buyers. I require a 100% refund for both players, and I do not trust that if I return the players to you that you will refund anything."

NOTE: China will not permit imports of Radios (this classification covers the players). DO NOT SEND THESE PLAYERS TO CHINA. Since Ugoogle is not (according to ebay listings) based in China, there is no reason whatever to 'return' the player to a third country.